What is myeHealth?

myeHealth is a secure, web-based, self-service program. It allows the user to self-register for an account, manage their password and other account details (i.e. phone number, email address), as well as access their eHealth applications.

What features does myeHealth offer?

myeHealth has the following list of features:

• Register an account.
• Self service password reset.
• Retrieve a forgotten user ID.
• Update account details such as first name, surname, e-mail address and security questions.
• Password Synchronizer.
• View current application access.
• Launch specific web applications you have access to.

Benefits of myeHealth?

• Reset your password any time without calling the service desk.
• Ability to manage your account details at your convenience.

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myeHealth supports the following browsers and versions

Firefox 18+
Internet Explorer 9+
Internet Explorer 8 (some display issues)
Safari 6+

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How do I register for a user account?

1) Click the Register a new account link located on the home page
2) A registration wizard will appear. Complete all the required fields within the wizard.
Note: If you have any errors the registration page will redisplay with the errors listed at the top of the page in red.
3) Click the Submit button
4) If there are no errors you will receive notification of a successful registration
5) An e-mail will be sent to you identifying your User ID. Please note: You will be notified via another email when you are able to access your eHealth application(s).

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I am having trouble creating a password on my registration. Why won't it accept it?

1) For security purposes your password must meet certain requirements. Please ensure your password:

a. Does not contain your first name, last name or email address.
b. Does not contain the same character more than 3 times in a row.
c. Is between 8-16 characters in length

2) Your password must also contain 3 of these 4 requirements:

a. Lower case letter (a-z)
b. Upper case letter (A-Z)
c. Number (0-9)
d. Special character (example: @,#,%,$)

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I am having trouble creating questions and answers on my registration. Why won't it accept them?

1) For security purposes your questions and answers must meet certain requirements. Please ensure your questions and answers:

a. Do not contain your first name, last name or email address.
b. Do not contain the same character more than 3 times in a row.
c. Are at least 4 characters in length
d. Are unique (no duplicate questions or answers)

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I cannot find my organization within the list provided. What should I do?

1) Please select Organization Not Listed
2) Continue completing the registration form and click Submit.

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How do I log into/launch my eHealth applications?

1) You will need to log into myeHealth to access your applications.
2) Enter your User Name - this was sent to you in an e-mail.
3) Enter your Password.
4) Click the Secure Login button.
5) You will see the Application Launch Pad, once successfully logged in.
6) Review and accept any outstanding usage agreements.
7) Select the Organization that you are representing from the drop down list.
8) You should see a list of eHealth applications that you have access too.
9) Click on the Application link you would like to start using.
10) You will be redirected to the application you have selected.

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How do I recover my user id (I forgot my user id)?

1) Click the Forgot User Id link located under the navigation window on the home page
2) Enter your First Name
3) Enter your Last Name
4) Enter your E-mail Address
5) Enter the security code at the right. 6) Click the Submit button
7) Your user ID will be e-mailed to the address provided upon registration

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How do I recover my password (I forgot my password)?

1) Click Reset my password link located on the home page.
2) Enter your User Name - this was sent to you in an e-mail.
3) Enter the security code at the right.
4) Click the Next button.
5) You will be provided with your four security questions.
6) Answer all four questions (not case sensitive).
7) Click the Next button.
8) You will be presented with a Reset Password form.
9) Enter your New Password in the password field.
10) Confirm the password by reentering it in the confirm password field.
11) Click the Submit button.
12) You will get a message that the Password change was successful.
13) Click the myeHealth Saskatchewan logo to go back to the home page.

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How do I change my password?

1) You will need to log into myeHealth to change your password.
2) Enter your User Name - this was sent to you in an e-mail.
3) Enter your Password.
4) Click the Secure Login button.
5) Click Manage Profile link located on the top menu.
6) Select the Change Password link.
7) Enter a New Password in the field provided.
8) Confirm Password by reentering the same password in the confirm password field.
9) Click the Submit button.
10) You will receive notification of a successful password change. Your password change is effective immediately.

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How do I change my security questions and/or answers?

1) You will need to log into myeHealth to change your password.
2) Enter your User Name - this was sent to you in an e-mail.
3) Enter your Password.
4) Click the Secure Login button.
5) Click Manage Profile link located on the top menu.
6) Select the Security Questions link.
7) Make any changes.
8) Click the Submit button.
9) You will receive notification of a successful update. Your new security questions are effective immediately.

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How do I change my account details (name, email, primary role)?

1) You will need to log into myeHealth to change your account details.
2) Enter your User Name - this was sent to you in an e-mail.
3) Enter your Password.
4) Click the Secure Login button.
5) Click Manage Profile link located on the top menu.
6) Select the Security Questions link.
7) Make any changes.
8) Click the Submit button.
9) You will receive notification of a successful update. Your updated account details are effective immediately.

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How to select an organization?

The organization drop down uses a predictive search, simply start typing the name of the organization that you belong to and close matches will appear in the drop down list.

When you see your organization click to select.

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My organization is not listed

If you cannot find your organization within the list, please search for Organization Not Listed and select it.

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How to launch an application?

Once you have logged in you have the option to launch an application. There are three steps to launching an application:

1) Review and accept any outstanding usage agreements.
2) Select the organization you are currently doing work for.
3) Click the link of the application you would like to start using.

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What is the Provider Details tab used for?

Currently, the provider details tab will be used to link your user profile to the common provider number that has been assigned to you from your college.

How do I add my common provider number (CPN) to my profile?

1) You will need to log into myeHealth to add your common provider number.
2) Enter your User Name - this was sent to you in an e-mail.
3) Enter your Password.
4) Click the Secure Login button.
5) Click Manage Profile link located on the top menu.
6) Select the Provider Details link.
7) Click the Find button.
8) Select your Provider type.
9) Enter your Provider ID.
10) Click the Search button.
11) If there is an exact match, your CPN will be automatically populated.
12) If there is a partial match, you will have to confirm it is correct. Click the Submit button.

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